Internet

VS  

Make no mistakes about it. Linkdotnet and PTCL are like the giants of DSL in Pakistan. While, there are other broadband alternatives like WorldCall, Maxcom, Multinet, Wateen and many more, the focus of this poll will remain on these two.

Personally, here at PakCrunch, our experience with PTCL has been abysmal. They have the worst customer service ever, and to get an upgrade or something fixed is very difficult unless you have a relative in PTCL. The only ‘plus’ point of PTCL is that they can also deliver DSL over their fiber optic lines, which is actually a way to create their monopoly on DSL. And the fact that they provide (pirated) movies for downloads is a plus for many as well, although they have the worst sound and video quality.

Linkdotnet, on the other hand has excellent customer service if somewhat clueless about what ‘ping’ means. I’ve always had a customer service guy at my doorstep in less than 48 hours as they tell me. They do their best to diagnose the issues. Heck, I can even upgrade or downgrade my connection over the phone or get a static or dynamic IP. Try that with PTCL!

I wont go into speed details here, as everyone has a different experience for that as well as DSL speed varies over a huge amount of factors. Cast your vote to help new broadband subscribers or those who are tired of their current service! Remember to share your opinion on why you selected either to help others as well.